The website www.norrana.com is the online store for the sale of products via the internet, created and operated by the company named ANASTASIA POURNARA, located at 46 Palaion Patron Germanou Street, in Patras, Greece (VAT: 043891781/ D.O.Y III of Patrons). Before entering the online store and browsing our website, please consult the following terms and conditions, which apply specifically to the use of the www.norrana.gr online store
Make sure you agree with the following terms and conditions because your further use and browsing of the www.norrana.com website implies your express and unconditional consent and agreement with them.
1. Terms of the contract
www.norrana.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. www.norrana.gr undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store. It is clarified that the change of terms does not apply to orders that you have already placed.
2. Information & Products Provided
Our company is committed to the quality, completeness and validity of the information listed on its website, www.norrana.com, both in terms of the exact information displayed and the services provided by its online store, with without prejudice to any technical or typographical errors, which have escaped attention or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
3. Limitation of Liability
The company www.norrana.com is not responsible towards customers/users for damages that may arise from the execution or non-execution of their order. It also reserves the right to deliver the goods in cases of force majeure. The online store www.norrana.com cannot provide any guarantee for the availability of the products, but it guarantees the timely information of the final consumers about their unavailability and the refund of the money if payment has been made. Under no circumstances is the www.norrana.gr online store liable for any legal or civil and/or criminal claims nor for any damage
(positive, special or dispositive, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-use and/or use of the website and/or inability to provide services and/or information available from it and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it. www.norrana.com makes every effort to provide high-quality services, but nevertheless cannot guarantee that there will be no downtime of the website or "human" errors when updating/listing the price and/or characteristics of a product. In any case, please, if you find that a product is being offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact us by e-mail at
4. Intellectual Property Rights
All the content of the website, including images, graphics, photographs, plans, texts, information, services and products provided are the intellectual property of the company www.norrana.gr and are protected according to the relevant provisions of Greek law, European law and international conventions . Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, uploading, processing, creating a derivative work or misleading the public about the real provider of the website content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is only permitted with the prior written permission of www.norrana.com or any other legal owner of the above copyrights. The names, images, logos and distinctive features that represent www.norrana.gr, its online store www.norrana.com and third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of www.norrana.gr .norrana.gr and the above third parties and are protected by Greek, Community and international trademark laws and
industrial and intellectual property.
5. User Responsibility
The users of the website www.norrana.com accept that they will not use the online store of www.norrana.gr to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying , libelous, defamatory, vulgar, obscene, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relationships (such as inside information, proprietary and confidential information that
acquired or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party, contains software viruses or any other codes, files or programs, designed to interrupting, causing damage, destroying or equipment the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used for collection or storage personal data about other users.
The company www.norrana.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is completely secure and confidential.
7. Protection of Personal Data
During your visit to the pages of www.norrana.gr and in order to order products, but also to ensure the possibility of communicating with you in order to inform you about our new products, you may be asked to declare information concerning you (name, profession , email address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the www.norrana.gr website are intended exclusively for ensuring the operation of the respective service and are not allowed to be used by any third party (with the exception of where provided by the Law in competent authorities only). The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. For any question or proposal or statement related to these matters, please contact us at www.norrana.com At any time the user reserves the right to information or to object to the further processing of his data in accordance with the existing legislation on the protection of
8. Order cancellation policy
If the online order has been completed, you can call within 24 hours on the email address firstname.lastname@example.org and one of our associates will undertake the cancellation of your order.
9. Product return policy
You have the right to return the products you purchased only in cases where there was a defect in them due to proven fault of the www.norrana.com company and within 14 days of receiving them. Returns are only accepted if the products are unused and in the same condition as received, together with proof of purchase (retail receipt or invoice)
10. European Alternative Dispute Resolution Body
Directive 2013/11/EC, which provides for the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process throughout the EU, has recently been harmonized in Greek legislation (with the KYA 70330/2015).